Privacy Policy

Effective Date: December 19, 2024

At SparkleOpal.com, we value the privacy and security of our customers. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect it. By using our website and services, you consent to the practices described in this policy.

If you have any questions or concerns about our Privacy Policy, please contact us at:

  • Email: Contact@sparkleopal.com
  • Phone: (419) 281-5416
  • Address: 1491 County 1475 Rd, Ashland, Ohio 44805, United States

1. Information We Collect

When you visit SparkleOpal.com, we collect two types of information: personal information you provide and information automatically collected as you interact with our site.

1.1 Personal Information

This includes any information that you voluntarily provide when you:

  • Create an account or make a purchase.
  • Subscribe to our newsletter or marketing communications.
  • Contact our customer service team.
  • Participate in surveys, contests, or promotions.

The types of personal information we may collect include:

  • Name: First and last name.
  • Contact Information: Email address, phone number, and shipping address.
  • Payment Information: Credit card details or other payment method data (processed by our secure payment provider).
  • Account Information: Username, password, and other preferences when creating an account.
  • Order Information: Details of the products you purchase, along with associated shipping, billing, and order history.

1.2 Automatically Collected Information

As you browse our website, we may automatically collect certain information through cookies, web beacons, and other tracking technologies. This may include:

  • Device Information: IP address, browser type, device type, and operating system.
  • Browsing Information: Pages viewed, time spent on our site, and referring URLs.
  • Location Data: General location data such as city or region (if enabled by your device).

2. How We Use Your Information

We use the information we collect to provide a better and more personalized shopping experience. Specifically, we use your information to:

  • Process Transactions: To process payments and fulfill orders.
  • Customer Service: To respond to inquiries, process returns or exchanges, and resolve issues.
  • Personalization: To personalize your shopping experience by providing recommendations based on your preferences.
  • Marketing and Promotions: To send you promotional emails, newsletters, and information about sales, products, and events. You can opt-out of marketing emails at any time.
  • Analytics and Improvement: To analyze user behavior, improve our website, and enhance customer experience.
  • Legal Compliance: To comply with applicable laws, prevent fraud, and protect our rights.

3. Sharing of Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who help us with:

  • Payment Processing: To securely process payments.
  • Shipping and Fulfillment: To deliver your orders.
  • Email Marketing: To send newsletters and promotional emails.
  • Website Analytics: To track and analyze website traffic and improve user experience.

These third-party providers are required to protect your information and use it only for the services they provide on our behalf.

3.2 Legal and Regulatory Compliance

We may share your information as necessary to:

  • Comply with legal obligations, regulations, or legal processes.
  • Respond to government requests or to protect against fraud and misuse of our website.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such changes through an update to this Privacy Policy.

4. Security of Your Information

We take the protection of your personal information seriously and use industry-standard security measures to safeguard it. This includes:

  • Encryption: We use secure encryption protocols (e.g., SSL) for sensitive information like payment details.
  • Access Control: Access to your personal information is restricted to authorized personnel only.
  • Secure Payment Providers: We partner with trusted payment processors to handle credit card and payment transactions.

While we take precautions to protect your data, no system is completely secure. We cannot guarantee the security of your information, but we strive to protect it to the best of our ability.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your interactions with our site. Cookies are small text files stored on your device that help us provide a more efficient and personalized experience.

5.1 Types of Cookies We Use

  • Essential Cookies: These are necessary for the operation of our website (e.g., for cart functionality).
  • Performance Cookies: These help us understand how visitors interact with our website and gather analytics.
  • Functional Cookies: These allow us to remember your preferences and provide personalized content.
  • Advertising Cookies: These are used to deliver targeted advertisements based on your browsing behavior.

5.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

6. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

6.1 Access and Correction

You may access and update your personal information by logging into your account or by contacting us directly.

6.2 Opting Out of Marketing Communications

If you no longer wish to receive marketing emails, you can opt-out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly at Contact@sparkleopal.com.

6.3 Data Deletion

You may request the deletion of your personal data. To request deletion, please contact us at Contact@sparkleopal.com. Please note that certain data may be retained for legal or business purposes.

6.4 Data Portability

In some jurisdictions, you may have the right to request a copy of your personal data in a machine-readable format.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. Any changes will be posted on this page, and the effective date will be updated. By continuing to use our website after changes are posted, you accept the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: Contact@sparkleopal.com
  • Phone: (419) 281-5416
  • Address: 1491 County 1475 Rd, Ashland, Ohio 44805, United States