Sales Policy
Effective Date: December 19, 2024
At SparkleOpal.com, we are committed to offering high-quality jewelry products and ensuring that our customers have a smooth and secure shopping experience. By purchasing from our website, you agree to the following sales terms and conditions. Please read through this policy carefully before making a purchase.
If you have any questions regarding our sales policies, please contact us:
- Hotline: (419) 281-5416
- Email: Contact@sparkleopal.com
- Address: 1491 County 1475 Rd, Ashland, Ohio 44805, United States
1. Product Information and Availability
SparkleOpal.com strives to provide accurate and up-to-date information regarding the products we sell. However, due to varying stock levels and the potential for product availability changes, we cannot guarantee the continuous availability of all items listed on the website.
1.1 Product Listings
All product descriptions, specifications, and images are provided to the best of our ability. However, due to the nature of online shopping, the actual product you receive may slightly differ from the online images, such as in color or design, due to lighting, screen resolution, and other factors. We strive for the highest accuracy, but slight variations are inevitable.
1.2 Product Availability
While we aim to keep our product listings current, items may be out of stock or discontinued without notice. If a product you ordered is unavailable, we will notify you immediately, and you will have the option to either cancel the order, choose a similar product, or wait for the item to come back into stock.
2. Order Placement
2.1 Creating an Account
You are not required to create an account to make a purchase at SparkleOpal.com. However, creating an account can enhance your shopping experience by allowing you to track orders, save favorite products, and streamline future purchases.
2.2 Placing an Order
To place an order, select the product(s) you wish to purchase, choose the appropriate quantity and any additional options (e.g., size, color), and add the product to your cart. When you’re ready to purchase, proceed to checkout. You will be asked to provide your shipping and payment information before submitting your order.
By submitting your order, you make an offer to buy the listed products at the specified prices. SparkleOpal.com reserves the right to accept or decline your order at our discretion. We will notify you via email once your order has been processed.
2.3 Order Confirmation
Once your order has been successfully placed, you will receive an order confirmation email containing your order number and the details of the products you purchased. Please review your order carefully and contact us immediately if you notice any errors.
Please note, the order confirmation email does not guarantee that the product is in stock, as it only indicates that we have received your order. A follow-up email will be sent once your order has been successfully processed, confirming that your item(s) are ready to be shipped.
3. Pricing and Payments
3.1 Product Pricing
All prices listed on SparkleOpal.com are in U.S. dollars and include all applicable taxes unless stated otherwise. Prices are subject to change without notice. The price charged for an order will be the price displayed at the time the order is placed.
3.2 Sales Tax
Sales tax will be applied based on the destination state of the shipment. The applicable tax rate will be calculated and displayed during the checkout process. Sales tax is required for orders shipped to states where we are obligated to collect tax.
3.3 Payment Methods
We accept the following payment methods for purchases:
- Major credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other secure payment methods (as available)
By submitting your payment information, you authorize SparkleOpal.com to process the payment for your order. Payments will be processed securely, and we do not store your payment information.
3.4 Order Review and Approval
Once your payment has been processed, we will send an email confirmation with your order details. We reserve the right to cancel or reject any order due to suspected fraud, payment processing issues, or product unavailability.
4. Shipping and Delivery
4.1 Shipping Options
We offer multiple shipping options to meet your delivery needs. Shipping charges will be calculated at checkout based on the destination, weight, and size of your order. We currently ship to locations within the United States and internationally.
4.2 Estimated Delivery Times
Delivery times vary depending on your location and the shipping method you choose. Typically, orders are processed and shipped within 1-3 business days. Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: Delivery times vary based on location and customs processing
Please note, delivery times are estimates and may vary due to unforeseen factors, including weather delays or shipping carrier issues. We are not responsible for delays caused by external factors.
4.3 Shipping Costs
Shipping costs will be calculated at checkout based on the delivery address, shipping method, and weight of your order. You will see the final shipping cost before completing your purchase.
5. Returns and Refunds
5.1 Return Eligibility
We want you to be completely satisfied with your purchase. If you’re not happy with an item, we offer returns within 30 days of receiving your order. The item must be in new, unworn, and unused condition, with all original tags and packaging intact.
Please note: Certain items such as customized or final sale products may not be eligible for return. Check individual product pages for more information on return eligibility.
5.2 Return Process
To initiate a return, please contact our customer service team at Contact@sparkleopal.com. We will provide you with a return authorization and instructions on how to return the item. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
5.3 Refunds
Refunds will be processed to the original payment method after the returned item(s) have been inspected. Please allow 5-7 business days for the refund to appear on your account, depending on your payment method.
Please note that shipping costs are non-refundable, and you are responsible for return shipping charges unless the item was defective or incorrect.
5.4 Exchanges
We do not offer direct exchanges. If you would like a different product, please return the original item and place a new order for the desired item.
6. Customer Service
At SparkleOpal.com, we aim to provide excellent customer service. If you have any questions about your order, products, or the sales process, feel free to contact us:
- Email: Contact@sparkleopal.com
- Phone: (419) 281-5416
- Address: 1491 County 1475 Rd, Ashland, Ohio 44805, United States
7. Limitation of Liability
By purchasing from SparkleOpal.com, you agree that our liability is limited to the purchase price of the product(s) in question. We are not responsible for any indirect, incidental, or consequential damages, including but not limited to lost profits, business interruptions, or personal injury.
8. Changes to Sales Policy
We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website and services after such changes, you accept the updated Sales Policy.