Terms and Conditions of Use
Effective Date: December 19, 2024
Welcome to SparkleOpal.com! These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and products, including any purchases you make through our website. By using our website and making purchases, you agree to these Terms and Conditions, which constitute a legally binding agreement between you (the “Customer” or “You”) and SparkleOpal.com (“We”, “Us”, “Our”). Please read these Terms carefully before making any purchases or using our website.
If you have any questions about these Terms, please contact us:
- Hotline: (419) 281-5416
- Email: Contact@sparkleopal.com
- Address: 1491 County 1475 Rd, Ashland, Ohio 44805, United States
1. Agreement to Terms
By using this website, purchasing products, or creating an account, you agree to abide by these Terms and Conditions and our Privacy Policy. If you do not agree with these terms, please do not use our website or services.
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated effective date. You are encouraged to review these Terms periodically to stay informed about any updates.
2. Products and Services
SparkleOpal.com offers a variety of high-quality jewelry products for purchase through our website. All product descriptions, pricing, and availability are subject to change at any time without notice.
2.1 Product Availability
While we make every effort to ensure that our website displays accurate product availability, due to high demand or other factors, some items may be temporarily out of stock. If you place an order for an out-of-stock product, you will be notified, and your order will either be canceled or backordered according to your preference.
2.2 Product Descriptions
We strive to accurately describe all our products, including materials, design, and size specifications. However, due to differences in monitor settings, the appearance of jewelry may slightly vary from the images displayed on our website. We are not responsible for such variations.
2.3 Pricing
All prices are listed in U.S. dollars and are subject to change without prior notice. Prices do not include applicable taxes or shipping fees, which will be calculated during the checkout process.
3. Account Registration
To make purchases on SparkleOpal.com, you may be required to create an account. When you create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account information and are fully responsible for all activities that occur under your account.
You must notify us immediately if you believe your account has been compromised. We reserve the right to suspend or terminate accounts that we believe are being used in violation of these Terms.
4. Orders and Payment
4.1 Order Placement
When you place an order on SparkleOpal.com, you are making an offer to purchase the product(s) in your cart at the listed price. We reserve the right to accept or reject your order for any reason, including issues with product availability or payment processing.
4.2 Payment Methods
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment processors. All transactions are processed securely, and we do not store your credit card information.
4.3 Order Confirmation
Once your order is placed, you will receive an email confirmation. This does not guarantee that the items are available, as it only confirms receipt of your order. You will receive another notification once your order has been processed and shipped.
5. Shipping and Delivery
5.1 Shipping
We offer various shipping options to deliver products to customers in the United States and internationally. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.
5.2 Delivery Times
While we make every effort to ship orders promptly, delivery times may vary depending on your location, order volume, and the shipping carrier. SparkleOpal.com is not responsible for delays caused by the shipping carrier.
5.3 Shipping Errors
In the rare event that a shipping error occurs (e.g., incorrect address), you are responsible for providing the correct information to avoid delays or additional fees. Please double-check the shipping details during checkout.
6. Returns and Refunds
6.1 Return Eligibility
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns for unused, unworn, and undamaged items within 30 days of receipt. All returned products must be in their original packaging.
Exclusions: Customized jewelry or sale items may not be eligible for returns. Please review individual product listings for details.
6.2 Refunds
Refunds will be processed once we receive and inspect the returned item(s). The refund will be issued to the original payment method. Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the product is defective or incorrect.
6.3 Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
7. Warranty and Repairs
SparkleOpal.com offers a limited warranty on select jewelry products. This warranty covers defects in materials or workmanship under normal use. The warranty does not cover damage caused by misuse, accidents, or alterations made to the product.
For warranty claims or repair requests, please contact our customer service team at Contact@sparkleopal.com.
8. Privacy and Data Security
We take your privacy seriously. By using SparkleOpal.com, you consent to the collection and use of your personal information as outlined in our Privacy Policy. We employ industry-standard security measures to protect your information, including encrypted payment transactions.
9. Prohibited Activities
By using our website, you agree not to engage in the following activities:
- Violating any local, state, or international laws.
- Attempting to interfere with or disrupt the security or operation of our website.
- Using any automated systems or scripts to access or scrape our website without permission.
- Posting or transmitting any content that is unlawful, harmful, or offensive.
We reserve the right to suspend or terminate your access to the website if we believe you have engaged in any prohibited activities.
10. Limitation of Liability
SparkleOpal.com is not liable for any damages or losses resulting from the use of our website, products, or services. This includes, but is not limited to, indirect, incidental, or consequential damages.
In the event of a claim against SparkleOpal.com, our liability is limited to the amount paid by you for the product(s) involved in the claim.
11. Indemnification
You agree to indemnify and hold harmless SparkleOpal.com, its affiliates, employees, and agents from any claims, damages, losses, or expenses arising out of your use of our website or your violation of these Terms and Conditions.
12. Intellectual Property
All content on SparkleOpal.com, including but not limited to text, images, logos, product designs, and software, is the property of SparkleOpal.com or its licensors and is protected by copyright and trademark laws. You may not use any of our content without our express permission.
13. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of the state of Ohio, United States. Any disputes arising from these Terms or your use of the website shall be resolved in the courts located in Ashland, Ohio.
14. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
- Hotline: (419) 281-5416
- Email: Contact@sparkleopal.com
- Address: 1491 County 1475 Rd, Ashland, Ohio 44805, United States